Sajana Rai

Academics

Certifications

Operations & Customer Service Executive

SkyNet Worldwide Express

• Handle customer inquiries regarding shipments, delivery timelines, pricing, and services across international locations.
• Track and monitor shipments using internal systems, providing real‑time updates to customers.
• Resolve customer complaints related to delays, lost parcels, customs issues, or damaged goods in a timely manner.
• Coordinate with operations, logistics, and international partners to ensure smooth delivery processes.
• Assist customers with documentation requirements, including customs forms and shipping regulations.
• Maintain accurate records of customer interactions, transactions, and documentation.
• Provide professional and courteous support via phone, email, and chat channels.
• Ensure compliance with international shipping policies, customs laws, and company standards.
• Upsell or inform customers about additional services such as express delivery, insurance, or special handling.
• Work to achieve customer satisfaction targets and service‑level agreements (SLAs).
• Handle Import & Export of consignments.

Cashier & Assistant Accountant

Nepal Lab House Pvt. Ltd.

• Manage patient billing, including consultations, tests, procedures, and pharmacy charges, and issue accurate receipts.
• Handle cash, card, and digital payments while maintaining proper daily transaction records.
• Maintain and update financial records, including income, expenses, and invoices.
• Reconcile daily collections, balance cash drawers, and assist in bank reconciliations.
• Handle accounts payable and receivable, including payments to suppliers and tracking patient dues.
• Assist in preparing basic financial reports, summaries, and supporting documentation.
• Ensure accuracy, confidentiality, and compliance with clinic financial policies and procedures.

Math & Science Teacher

Tulsi Mehar Memorial School

• Plan and deliver engaging lessons in Mathematics and Science according to the curriculum.
• Use interactive teaching methods, activities, and simple experiments to enhance student understanding.
• Assess and monitor students' progress through tests, assignments, and class participation.
• Provide individual support to students with different learning needs and abilities.
• Maintain a positive, inclusive, and disciplined classroom environment.
• Prepare lesson plans, teaching materials, and maintain academic records.
• Communicate regularly with parents/guardians regarding student performance and development.